This Privacy Policy ("Policy") describes how 5jlg Casino ("5jlg," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of individuals ("Player," "User," "you") who access or use the 5jlg platform at 5jlg.club. This Policy is issued in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
Your Privacy Matters to 5jlg. We understand that sharing personal information with an online gaming platform requires trust. This Policy explains exactly what data 5jlg collects, why it is collected, how it is used, who can see it, and how long it is kept. If you have questions not answered here, contact our Data Protection Officer at [email protected].
The data controller responsible for the personal information of 5jlg platform users is 5jlg Casino, operating the online gaming platform accessible at 5jlg.club. 5jlg operates under applicable Philippine gaming regulations, including those administered by the Philippine Amusement and Gaming Corporation (PAGCOR). All data processing activities described in this Policy are carried out in accordance with Philippine law.
For all data privacy matters, including access requests, corrections, and complaints, contact 5jlg's Data Protection Officer (DPO) via [email protected] with the subject line "Data Privacy Request."
5jlg collects personal data in the following categories. Not all categories apply to every Player; the data collected depends on how you use the platform and which features you access.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration; KYC verification |
| Contact Data | Philippine mobile number, email address | Registration |
| Document Data | Government ID type and number (UMID, PhilSys, Passport, DL, Voter's ID), ID images | KYC verification (first withdrawal) |
| Financial Data | GCash number, Maya account, bank account name/number, transaction history, deposit and withdrawal amounts | Deposit/withdrawal processing |
| Gaming Activity Data | Wagers placed, games played, bet amounts, session duration, win/loss records, bonus claims | Ongoing during platform use |
| Technical Data | IP address, device type, browser type/version, operating system, session timestamps, geolocation (country-level) | Automatic on platform access |
| Communication Data | Live chat transcripts, support emails, feedback submissions | When you contact 5jlg support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, session alert preferences | When responsible gaming tools are used |
Sensitive Personal Information: Government ID data and financial account information constitute Sensitive Personal Information under the Philippine Data Privacy Act. This data receives additional protection measures within 5jlg's systems and is accessed only by authorised compliance and fraud prevention personnel.
The majority of personal data 5jlg holds is provided directly by you: during account registration (mobile number, date of birth), during KYC verification (government ID documents), when processing deposits or withdrawals (GCash/bank account details), and when you contact 5jlg support.
When you access 5jlg.club, our systems automatically record Technical Data — your IP address, device and browser information, the pages you visit, and session timestamps. This collection is standard for all online platforms and is necessary for security, fraud detection, and platform performance monitoring.
5jlg may receive data about you from: (a) payment processors (GCash, Maya, BDO, BPI, and other payment partners) to confirm transaction status; (b) identity verification service providers used in the KYC process; and (c) fraud detection and anti-money laundering (AML) screening services. Data received from these third parties is used solely for the purposes for which it was shared and is handled in accordance with this Policy.
Under the Philippine Data Privacy Act of 2012, 5jlg processes personal data on the following legal bases:
Your Identity Data, Contact Data, and Technical Data are used to create and manage your 5jlg account, authenticate your login, deliver the platform's gaming services, process your deposits and withdrawals, and communicate with you about your account.
5jlg is obligated under Philippine gaming and financial law to verify player identity, monitor transactions for suspicious activity, and maintain records for regulatory inspection. This processing is non-optional and is a condition of maintaining an account on 5jlg. Your Document Data and Financial Data are used exclusively for this purpose and related fraud prevention activities.
Gaming Activity Data and Responsible Gaming Data are used to monitor for signs of problematic gambling behaviour, to enforce deposit limits and self-exclusion requests you have set, and to comply with PAGCOR responsible gaming obligations. 5jlg does not use this data for commercial profiling unrelated to player protection.
Technical Data (IP address, device information, session logs) is used to detect unauthorised account access, prevent fraud and bonus abuse, identify duplicate account registrations, and maintain the security of the 5jlg platform. Anomalous login patterns trigger OTP re-verification steps as part of this monitoring.
With your explicit consent, 5jlg may send promotional messages about new games, bonuses, and platform features to your registered mobile number or email address. You may withdraw consent at any time without affecting your access to 5jlg's non-promotional services. To opt out, contact 5jlg support via live chat or email.
5jlg shares personal data with carefully selected third-party service providers who perform functions on our behalf, including: payment processors (GCash/Maya/banks), KYC and identity verification providers, game software providers, cloud infrastructure providers, and customer support platform operators. These providers are contractually bound to process data only as instructed by 5jlg and in accordance with applicable Philippine data privacy law.
5jlg will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities when required by law, court order, or lawful regulatory direction. 5jlg will not proactively disclose Player data to law enforcement beyond what is legally required.
5jlg does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Data shared with service providers is shared solely to enable the delivery of 5jlg platform services.
Some of 5jlg's service providers — including cloud infrastructure and game software providers — may process data on servers located outside the Philippines. Where such transfers occur, 5jlg ensures that equivalent data protection standards are applied through contractual protections consistent with the requirements of the Philippine Data Privacy Act.
5jlg retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory / AML compliance |
| KYC Document Data | Duration of account + 5 years post-closure | PAGCOR / AMLC requirements |
| Financial Transaction Data | 10 years | RA 9160 (AMLA) obligations |
| Gaming Activity Data | Duration of account + 2 years | Dispute resolution / compliance |
| Technical / Log Data | 90 days (rolling) | Security monitoring |
| Support Communication Data | 3 years from last interaction | Dispute resolution |
After the applicable retention period, personal data is securely deleted or anonymised in accordance with 5jlg's data disposal procedures.
5jlg implements technical and organisational security measures proportionate to the sensitivity of the personal data it holds and the risks posed by its processing activities. These measures include:
What 5jlg Will Never Do: 5jlg staff will never ask you to share your account password, OTP, or government ID images via SMS, email, or Messenger. Any communication requesting these details is not from 5jlg — treat it as a phishing attempt and report it to [email protected].
5jlg.club uses cookies and similar tracking technologies (local storage, session tokens) to operate the platform correctly and improve the Player experience. The categories used are:
You may control non-essential cookies through your browser's settings. Disabling strictly necessary cookies will prevent 5jlg from operating correctly and may make login impossible. Note that 5jlg does not use third-party advertising or retargeting cookies — your browsing activity on 5jlg.club is not shared with advertising networks.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5jlg:
You may request a copy of the personal data 5jlg holds about you. 5jlg will provide this within 15 business days of a verified request.
You may request correction of inaccurate personal data. Identity-linked data (name, date of birth) changes require re-verification.
You may request deletion of personal data where there is no longer a lawful basis for processing. Note that data subject to statutory retention obligations (see Section 7) cannot be deleted before the applicable period.
You may object to processing carried out on the basis of legitimate interest, including direct marketing. Objections to marketing are processed within 5 business days.
You may request your personal data in a structured, machine-readable format where technically feasible and where processing is automated.
If you believe 5jlg has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, contact 5jlg's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Identity verification is required before processing any access, correction, or erasure request.
21+ Only — Strictly Enforced. 5jlg does not knowingly collect personal data from individuals under the age of 21. The 5jlg platform is exclusively for adult players as defined by PAGCOR regulations. If 5jlg discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated Account closed. If you are aware that a minor has registered on 5jlg, please report this immediately to [email protected].
The 5jlg platform integrates with third-party game providers and payment processors. While 5jlg applies contractual data protection standards to all service providers, this Policy does not govern the independent data practices of those third parties. You are encouraged to review the privacy policies of payment services you use — such as GCash and Maya — as those services operate under their own policies independently of 5jlg.
5jlg does not maintain links to external sites within the 5jlg.club platform beyond what is required for platform operation. No third-party advertising networks are embedded in the 5jlg platform.
5jlg reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via their registered mobile number or email address with a minimum of seven (7) days' notice prior to the effective date. The updated Policy will be published at 5jlg.club/privacy-policy with the revised effective date. Continued use of the 5jlg platform after the effective date of any amendment constitutes acceptance of the revised Policy.
5jlg has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Philippine Data Privacy Act.
For matters not resolved by 5jlg's DPO, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the data protection supervisory authority under the Data Privacy Act of 2012.
Six principles that define how 5jlg handles your personal data every day.
Every connection to 5jlg.club is protected by TLS encryption. Sensitive data at rest — including your government ID details and financial account information — is encrypted at the database level. Your data is never stored in plain text.
5jlg's privacy practices are built around Republic Act No. 10173 — the Data Privacy Act of 2012 — as administered by the National Privacy Commission. This is not a generic international policy patched for the Philippines. It was written for the Philippine legal context from the start.
5jlg does not sell, rent, or transfer your personal data to unaffiliated third parties for commercial purposes. Data shared with service providers (payment processors, game providers) is strictly limited to what is necessary to operate 5jlg's services.
Every data processing activity at 5jlg has a documented lawful basis — contractual necessity, legal obligation, legitimate interest, or consent. We do not process data because it is technically possible; we process it because it is legally justified and necessary.
Access requests, correction requests, erasure requests — these are not bureaucratic formalities at 5jlg. The DPO team acknowledges requests within 2 business days and responds fully within 15. Your Data Privacy Act rights are enforceable here.
5jlg maintains an incident response process for data breaches. In the event of a breach affecting your personal data, 5jlg will notify the NPC within 72 hours and notify affected Players without undue delay — as required by Philippine law, not just as good practice.
Our Data Protection Officer is reachable via 5jlg's 24/7 live chat or by email. Submit a data subject request, update your consent preferences, or simply ask how we handle a specific type of data — we respond in plain language.
Access Your 5jlg AccountBy using 5jlg you accept this Privacy Policy. 21+ only. Play responsibly.